Supporting Multiple Users
We introduced support for multiple user accounts in shared households to provide an easy way to share access to their smart home and unlock business opportunities in the multifamily space.
platforms
Mobile App (iOS/Android), Web
Role
Sole Product Designer
Company
Brilliant Smart Home
Problem Space
Initially, there was no technical support for having multiple user accounts in the same home. Users in shared single-family households only needed to create one Brilliant Smart Home account to set up their smart home. This approach had gotten customers' smart home systems up and running for the past 7 years.
This became a growing concern when Brilliant launched the Brilliant Command Center, a platform designed to help building managers manage smart apartments. Only inviting one tenant per apartment unit could work for some households, but for other types of multifamily housing—student housing in particular—there was a stronger need for supporting multiple accounts in a unit. The support for multiple users in a household was crucial to unlocking business opportunities in the multifamily space.
The Feature
We introduced the concept of “home members.” Residents and property managers can now freely invite other home members to the home without sharing logins.
Property managers can invite multiple tenants by entering the tenants’ email addresses in the Brilliant Command Center. Each tenant will be asked to create their own account.
Users can invite other household members to the home to quickly share access to their smart home devices.
The new features introduced in this update were only available to users using the new account infrastructure. Existing users had to complete a verification step and users who were sharing logins were guided through the steps to make new personal accounts.
impact
21K+
existing users were successfully migrated into the new account infrastructure.
770
tenants from a multifamily student housing project were successfully onboarded with this experience.
382
units from a multifamily student housing project were supported by this feature.